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Citizens Charter 

Recognizing
    the right of the pensioners 
    to receive prompt settlement of their pensionary benefits and  provident fund balance dues

Conscious of
    our responsibility as scrutinizing and authorising authority

In Evidence
    of our commitment to provide and maintain the highest quality of service

We Resolve

We Further Resolve  
   
to suitably disseminate knowledge and information on the procedures 
    and processes to all 'stake holders'.  

Given on this 2nd Day of July 2003 in Chennai

                                                                            Principal Accountant General (A&E)

Instances of non-fulfilment of any of these resolves may be brought to the attention of  Deputy Accountant General / Deputy Accountant General concerned for redressal within a month.

For Pension   : Shri N.Murali,  I.A & A.S. DAG


For GPF        : Ms. Varsini Arun,  I.A & A.S. DAG
                        
 


Public Information Officer


Shri. V. Karthikeyan I.A.&A.S.,   
Deputy Accountant General (Admn.)
Office of the Principal Accountant General (A&E), Tamil Nadu
361, Anna Salai, Teynampet
Chennai – 600 018

Telephone:
  
Office:      044-24344045


Residence:      Fax: 044-24320562
Email ID:  agae(at)dataone(dot)in

Right to information (For Details About RTI Act click Here)

1.     Public Information Officer may be addressed to obtain information as per the requirements under Section 4(1) of Right to Information Act 2005.  ‘Other enquiries pertaining to personal grievances in connection with an individuals GPF account or pensionery benefits should be addressed only to the respective Group Officers for which provision has already been available in the website.  The PIO will not be responsible for the redressal of such grievances.’

2.     Receipt of Fee:

Under Rule 3 of Rights to Information (regulation of fee and cost) Rules 2005, a request for obtaining information under Section 6(1) of RTI Act, shall be accompanied by an application fee of Rs.10- by way of cash against proper receipt or by DD or bankers cheque (not a personal cheque) drawn in favour of Pay and  Accounts Officer/IAD, Chennai or Indian Postal Order (IPO) drawn in favour of  Pay and  Accounts Officer/IAD, Chennai.

For providing the information under sub-section (1) of section 7, the fee shall be charged by way of cash against proper receipt or by DD or bankers cheque payable to the AO of the public authority at the following rates:-

  1. Rs.2- for each page (in A-4 or A-3 size paper) created or copied.

  2. Actual charge or cost  price of a copy in larger size paper.

  3. Actual cost or price for samples or models; and

  4. For inspection of records, no fee for the first hour; and a fee of rupees five for each subsequent hour (or fraction thereof).

For providing the information under sub-section (5) of section 7 the fee shall be charged by way of cash against proper receipt or by DD or bankers cheque payable to the Accounts Officer of the public authority at the following rates:-

  1. for information provided in diskette or floppy Rs.50- per diskette or floppy and

  2. for information provided in printed form at the price fixed for such publication or Rs.2- per page or photocopy for extracts for the publication.

Application Fee and other Fees charged for providing the information under section 6(1) of RTI Act Sub section (1) and (5) of section 7 shall be in the form of cash or cheque  / DD / Bankers Cheques.  DD Bankers Cheques should be drawn in favour of Pay & Accounts Officer / IAD, Chennai.


Grievances

For redressal of grievances of general nature, you may write to:

Deputy Accountant General (Administration)
Office of the Principal Accountant General (A&E), Tamil Nadu
361, Anna Salai, Teynampet
Chennai – 600 018

Interactive Voice Response System (IVRS)

An Interactive Voice Response System has been commissioned recently for the benefit of all the Pensioners in the State of Tamil Nadu, which would enable them to obtain all relevant information regarding the status of their Pension proposals. Also, through this system, All India Service Officers and other GPF subscribers will be able to know the status of their Provident Fund Account in respect of the following  :

 To get information through IVRS : Dial  044-2431 4477 

The above services can also be availed through the website at
http://www.agae.tn.nic.in

Pension Grievances

A Pension Enquiry Cell in the office of the Principal Accountant General (A&E) Tamil Nadu redresses the grievances of the Tamil Nadu State Government Pensioners. It functions under the supervision of the Deputy Accountant General (Pension).  Pensioners may contact the above Cell in person to redress their grievances on all working days during 10.00 AM to 12.30 PM and 2.00 P.M. to 4.00 PM .  Pensioners may contact reception to approach the Pension Enquiry Cell.

In case of difficulty, you may write to:

Senior Accounts Officer (Pen. 30),
Office of the Principal Accountant General (A&E),Tamil Nadu,
361, Anna Salai, Teynampet, 
Chennai – 600 018

GPF Subscribers Grievances

A Subscriber Grievance Cell in the Office of the Principal Accountant General (A&E) Tamil Nadu caters to the needs of subscribers who can contact personally with their grievances/ difficulties which would be attended to on priority.  Subscribers can also collect their GPF Annual Accounts Statement from the Subscriber Cell, in case of non-receipt of the same, from their respective departments. GPF subscribers may contact the above cell on all working days during 10.00 AM to 12.30 PM and 2.00 P.M. to 4.00 PM .  Subscribers may contact reception to approach the Subscriber Grievance Cell.  The GPF subscribers Grievance Cell functions under the supervision of the DAG (Funds)

In case of any grievance you may write to:

 Senior Accounts Officer,  Subscriber Grievance Cell,
Office of the Principal Accountant General (A&E), Tamil Nadu
361, Anna Salai, Teynampet, 
Chennai – 600 018